Dispatch Property Restoration LLC ("Dispatch," "we," "us," or "our") operates the website dispatchpropertyrestoration.com (the "Site"). This Privacy Policy explains how we collect, use, and protect information when you visit the Site or contact us about our services.

1. Information We Collect

When you contact us by phone, email, text message, or any form on the Site, we may collect: your name, phone number, email address, property address, and details about the restoration service you are requesting. We collect this information solely to respond to your inquiry and provide our services.

When you visit the Site, our hosting provider may automatically log standard technical information including your IP address, browser type, device type, referring website, and pages visited. This information is used for security and basic analytics.

2. How We Use Your Information

We use the information we collect to:

Respond to service inquiries and dispatch technicians
Send and respond to text messages about the services you request
Coordinate with your insurance carrier on claims
Provide moisture documentation, estimates, and project updates
Comply with legal and regulatory obligations
Improve our website and services

3. How We Share Your Information

We do not sell your personal information. We may share your information only with: (a) your insurance carrier and claims adjusters when coordinating a covered restoration job; (b) subcontractors and licensed partners directly involved in completing work on your property; (c) service providers (such as accounting, scheduling, and communications software) that help us operate our business; and (d) law enforcement or regulatory authorities when required by law. We will not share your mobile information or text messaging opt-in with any third parties or affiliates for marketing or promotional purposes.

4. Text Messaging (SMS)

Dispatch Property Restoration LLC sends text message updates and responses to customers about the services we offer. If you provide your mobile number and opt in, you consent to receive text messages from us about the services you have requested — including appointment scheduling, dispatch and arrival updates, responses to your inquiries, and job status updates. Message and data rates may apply, and message frequency varies.

We use the information you provide to send and respond to your mobile messages. This includes sharing it with the platform providers, phone companies, and other vendors who help us deliver those messages. We will not share your mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

You can opt out at any time by replying STOP to any message from us; we will send a single confirmation and then stop messaging you. Reply HELP for help. We may disclose information to satisfy legal, regulatory, or governmental requests, to avoid liability, or to protect our rights or property. This section applies to your use of our text message service and does not modify the rest of this Privacy Policy, which may govern our relationship with you in other contexts.

5. Cookies and Tracking

The Site may use minimal cookies for basic functionality. We do not currently use third-party advertising cookies or cross-site tracking. If we add analytics in the future, we will update this policy and provide appropriate notice.

6. Data Security

We take reasonable measures to protect the information you provide. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, contact us using the information below.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was most recently revised. Continued use of the Site after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Dispatch Property Restoration LLC
Brooklyn, NY
Phone: (718) 283-4028
Email: info@dispatchpropertyrestoration.com